This Policy is provided by Innovate 1 Pay Limited (RC 1155642) and describes our use of your personal information when you use our website, any of our mobile software application platforms, bureau de change distribution centers, customer services telephone lines and when you interact with us using other channels such as social media platforms, as well as information we receive when you purchase or use Innovate 1 Pay Limited branded products and other products offered on our website. These services and products are collectively referred to in this policy as ‘Innovate 1 Pay products’. The Innovate 1 Pay products you may purchase or use are provided by Innovate 1 Pay Limited and also by our related entities.
We collect and process personal information in three ways:
Personal Information. When you use the Innovate 1 Pay products, we may ask for information about you. This may include your name, date of birth, home address, billing address, office address, e-mail address, the form(s) of identification you provide (e.g. passport or driver’s license) and the personal information contained within those forms of identification, mobile telephone number, landline telephone number, credit or debit card information, other payment details, such as your bank account information, as required by us in order to complete your transaction and provide your payment choices and other details. If you do not provide the information, we require to process a transaction, we may not be able to proceed with your order.
We may collect information about you, the Innovate 1 Pay products and how you use them. This could include:
We may also receive information from third parties. This may include:
We may use your information for the following purposes:
The only time your personal information may be shared with a third party is if:
We only retain your personal information for as long as is necessary for us to use your information as described above or to comply with our legal obligations.
We strive to ensure that the information we maintain about our customers is accurate, current and complete. We respond to requests from customers to correct inaccurate information in a timely manner. Please tell us if you think we hold incorrect information about you at the address below.
As part of using the Online Services you may be asked to set-up a user name and password. You are responsible for maintaining the confidentiality of your user name and password and are responsible for all activities that are carried out when logged using your name and password.
We have a number of security measures in place to protect your personal information. However, when transmitting personal information over the internet, please bear in mind that no transmission over the internet can ever be guaranteed secure. Therefore, please note that we cannot guarantee the security of any personal information that you transfer over the internet to us.
We may store your information in printed or electronic format, in our business locations or in storage and data processing facilities that are owned and operated by our service providers
Cookies are small text files placed on your computer, phone or tablet by websites or sometimes by emails. Cookies provide us with useful information which we use to improve our Website and make it possible for Innovate 1 Pay to identify some of your preferences. When you revisit our Website, Innovate 1 Pay’s computer server will recognise the cookie, giving us information about your previous visits which help us to analyze how customers interact with our sites so we can make improvements. This is statistical data about our users’ browsing actions and patterns, and does not identify you as an individual.
We use three types of cookies on our websites
Our Websites contain links to other sites which are controlled by third parties. You should review these other sites’ privacy policies. We do not accept any responsibility for their use of your personal information.
If you require access to the information we hold about you, please send your request in writing to the address set out below. Any request may be subject to terms and conditions. If you find that the information we hold about you is inaccurate or out-of-date then we will endeavour to correct it upon receiving your request in writing.
You can provide us with another person’s personal information to enable us to contact them (for e.g. by recommending a friend to use Innovate 1 Pay’s products, or by entering them into a competition). By providing the other person’s information we rely on you for the accuracy of their information such as email address, mobile phone number or postal address. A message may be sent to the other person using the contact details provided by you and this message will make reference to your name and explain to the recipient that you were the source of his/her contact details.
You may want to discontinue receiving information from us. While this may mean that you will not receive product or service information of interest to you, we respect anyone’s wishes not to be informed directly about these promotions or product introductions.
You may advise us that you want to opt out by sending us an email at firstname.lastname@example.org You will also be provided with an unsubscribe link in any email or SMS message we send you.